Complicit Getaways
Complicit Getaways
  • Home
  • The Trips
  • How I Work
  • More
    • Home
    • The Trips
    • How I Work
  • Home
  • The Trips
  • How I Work

Privacy Policy

 

Privacy Policy — Complicit Getaways

Last updated: June 2026


Who We Are

Complicit Getaways is an independent travel advisory service operating as an affiliate of InteleTravel.

Complicit Getaways is committed to protecting your personal information and complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For privacy-related enquiries, please contact:

Email: craig@complicitgetaways.com


Data Controller

For the purposes of UK data protection law, Complicit Getaways is the data controller for personal information collected through its website, enquiries, and travel advisory services.

Business Contact:
Complicit Getaways
Email: craig@complicitgetaways.com


What Information We Collect

We may collect and process personal information when you:

  • Submit an enquiry through our website 
  • Request travel recommendations, quotations, or booking assistance 
  • Contact us by email, telephone, social media, or messaging platforms 
  • Proceed with a travel booking 

Information collected may include:

  • Name 
  • Email address 
  • Telephone number 
  • Travel preferences 
  • Travel dates and destinations 
  • Passenger information required for quotations or bookings 
  • Booking and enquiry details 
  • Communication history relating to your enquiry or booking 

Where required to arrange suitable travel services, we may also process information relating to:

  • Accessibility requirements 
  • Mobility requirements 
  • Dietary requirements 
  • Medical or health-related travel requirements 

We only collect information that is reasonably necessary to provide our services.


Children's Information

Where travel arrangements involve children, limited information relating to children may be collected where necessary to provide quotations, bookings, or travel services.

Such information is processed only for legitimate travel-related purposes.


How We Use Your Information

We use personal information to:

  • Respond to enquiries 
  • Prepare travel recommendations and quotations 
  • Arrange and manage travel bookings 
  • Communicate regarding enquiries and bookings 
  • Maintain customer records 
  • Improve our services and customer experience 
  • Meet legal, regulatory, accounting, and supplier obligations 

Lawful Basis For Processing

We process personal information under one or more of the following lawful bases:

  • Taking steps at your request before entering into a contract 
  • Performing a contract relating to travel services 
  • Complying with legal obligations 
  • Our legitimate interests in responding to enquiries, administering and improving our services, maintaining appropriate business records, and operating Complicit Getaways, where those interests do not override your rights and freedoms 

Some information you choose to share with us may be classed as special-category personal data under UK data protection law. This may include information concerning your health or other sensitive personal circumstances where relevant to your travel requirements.

Where we need to process special-category personal data to understand or arrange travel services you have requested, we will identify an appropriate lawful basis and Article 9 condition. Where we rely on your explicit consent, we will ask you to clearly confirm that consent. You may withdraw your consent at any time, although this may affect our ability to take the relevant requirement into account when providing travel advice or arranging services.


AI And Technology Providers

Complicit Getaways may use cloud-based software, customer management systems, and AI-assisted business tools to help organise enquiries, manage customer information, research travel options, prepare travel recommendations, support business administration, and improve operational efficiency.

We aim to minimise the personal information provided to AI-assisted systems wherever reasonably practical and only use personal information where it is relevant to the task being performed.

AI-assisted tools may support research, organisation, analysis, drafting, and business operations. They do not make final travel recommendations or booking decisions autonomously. Recommendations, quotations, and booking arrangements provided by Complicit Getaways remain subject to human oversight.

Technology providers may process personal information on our behalf or provide services necessary for our business operations. Information shared with such providers is limited to what is reasonably necessary for the relevant purpose and is handled subject to applicable data protection requirements.


Third-Party Providers

Where necessary, information may be shared with trusted third parties including:

  • InteleTravel 
  • Tour operators 
  • Cruise lines 
  • Airlines 
  • Accommodation providers 
  • Transfer and transport providers 
  • Booking systems 
  • Payment providers 
  • Website analytics providers 

Information is shared only to the extent necessary to provide requested services.


International Data Transfers

Some of the service providers and technology providers we use may process or make personal information accessible outside the United Kingdom.

Where the transfer of personal information outside the UK is subject to UK data protection restrictions, we take steps to ensure that an appropriate transfer mechanism or safeguard is in place as required by UK data protection law. This may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards or other permitted transfer mechanisms.


Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected.

As a general guide:

  • Enquiry information may be retained for up to 24 months after the last meaningful contact. 
  • Booking information may be retained for as long as required to fulfil contractual, legal, accounting, regulatory, supplier, or insurance obligations. 
  • Information no longer required will be securely deleted, anonymised, or archived where legally required. 

Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.


Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information 
  • Correct inaccurate information 
  • Request deletion of information where appropriate 
  • Restrict processing 
  • Object to processing 
  • Request transfer of your information 
  • Withdraw consent where consent is relied upon 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about the ICO can be found at:

Information Commissioner's Office (ICO)


Cookies

Our website uses cookies and similar technologies to support website functionality and understand how visitors use the site.

We use Google Analytics to help us understand website usage, such as how visitors interact with the site. Non-essential analytics and tracking technologies are only activated in accordance with the cookie choices you make through our website's cookie notification.

You can accept or decline non-essential tracking through the cookie notification displayed when you visit the website. You can also control or delete cookies through your browser settings.

Disabling certain cookies may affect some website functionality.


Contact

Complicit Getaways
Email: craig@complicitgetaways.com


Complicit Getaways is an affiliate of InteleTravel, who is ABTA & ATOL-protected.

Flight-inclusive package holidays are also protected by our ATOL-protected partners.


Copyright © 2026 Complicit Getaways — All Rights Reserved.

Powered by

  • Privacy Policy

This website uses cookies.

We use cookies to understand how visitors use our website and to help us improve the experience. You can choose whether to allow non-essential analytics and tracking cookies by selecting Accept or Decline. 

DeclineAccept